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We ordered two Nashville Hot Chicken Family Meals for 8 from Big Shake's Hot Chicken, for delivery on Friday to be in time for a large family dinner on Saturday. Half of the order arrived as scheduled leaving me 11 pieces of Chicken, a small amount of green beans and an adequate amount of cornbread for 16 people costing me $239. The other half of the order arrived on Monday, completely thawed and starting to rot. I asked for a refund and was told that their "policy" does not allow for that. They did offer a credit for future orders or would resend the order for a future date, all unsatisfactory for me. I will say that the quality of the food was good, but at the cost the local super market fried chicken is much more affordable and close to as tasty.
* Goldbelly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Jeff,
Thank you for taking the time to leave some feedback with us. We certainly understand the frustrations of not being able to enjoy an order due to part of being delayed. Thank you so much for writing to our support team and allowing us to make it right for you. Take care, and stay safe.