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After reading my review, JustFab customer service contacted me. After exchanging a few messages with their representative Ivy, our membership fees were refunded and we got an email confirming that our VIP membership was cancelled. It was only five days from posting my review until my paypal account was credited. I feel like my complaint was handled fairly.
My wife purchased a pair of shoes in October 2018 and she found three months later that she was being charged $39.95 per month in addition to the purchase price of the shoes. She got on the phone with justfab and closed her account. We just discovered that justfab continued to charge every month since then. That's $439.95 plus the original purchase price! I would urge anyone considering a purchase from justfab to stay away.
Hello Jeff,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
Jeff M.'s review of JustFab earned 4 Very Helpful votes
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Hello Jeff,
JustFab promise to serve you with excellent member service! Every day we look forward to meeting our members' expectations. We appreciate the time you spent to share your experience! Thanks a lot!
XO,
Ivy