Jeff M.

I have an auto loan through US Bank and have had struggles every step of the way. When setting up automatic payments online the system failed on two separate occasions leaving a note that it was successful but later we found no payment occurred, we were then charged a late fee. After the 2nd time of this happening and after calling customer support on both instances I was finally told to submit the request for automatic payment through a paper request and that I was then caught up. I found later that we were in fact late again and am now in collections. Speaking with a rep today I asked to speak to a manager and was told none were available. Asked if I could go to someone higher and was told "there is no one higher." Reportedly I am supposed to get mailed statements and have not received one in the 5 months I've had this account. When bringing that up US Bank states that is an issue with the post office and not them... sorry, but I expect a little more than that.