My wife ordered a trac phone against my better judgement, and had nothing but a run around on numbers, and accounts that had to be set up, and pin numbers, that she couldn't find and no one counld tell her where to get it. She sent the Piece of $#*! back. I would never order from these people again. They won't help you, and Suck on customer service. I am blocking the hsn, and qvc channels from her. You get what you pay for from these fly by night scammers!