Jeff L.

Want to have your long time business ignored with customer service that is non-existent? Want your annual premiums to increase 30% with explanations based on erroneous data? Want to be treated with disrespect though you have documented your facts in writing and sent them to the company via certified mail?

Then, by all means, get your insurance from FRONTline Insurance company in Lake Mary, Florida. Don't just walk away from this company, run as fast as you can.

I ordered an 18" mooring ball to handle 1/2" chain. After many, many unanswered calls to customer service and "chat" attempts that went unconnected, I opened a dispute with PayPal. As a result, I got a few idiotic, foolish emails apologizing about this and that, citing Covid, blah, blah, blah. 30 days into it I finally got confirmation that the order was cancelled.

Oh yeah, and there is this nonsense about contacting "Marcus" (purported executive at Overton's) if you're not happy, he's not happy. My, oh my, what a joke.

This company should be avoided at all cost. Despicable customer service, despicable lies regarding product receipt dates, and on and on.

If these folks are not out of business soon, it's a miracle.