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Jeff K.

Contributor Level

Total Points
82

1 Review by Jeff

  • Fry's

11/13/16

So I went to the Fry's in Downers Grove IL to buy a Samsung Galaxy note 4 that their website said that they had on sale for 350 dollars. When I arrived at the store I was told that the last unit was sold hours before. Even though the website said that they had multiple units in stock at that specific store. I was told that the website would be corrected that night. So I started looking at the galaxy s5 for $259. I found the item at sears for $186 dollars significantly cheaper. It was the exact same unit but freedom pop was the carrier. It was an unlocked GSM cellphone. They told me that they would not price match because even though sears was a recognized retailer freedom pop was not. Freedom pop was not selling the phone sears was. At this point I should have left the store but Downers Grove is an hour from Chicago and I needed a phone. So I began to look at the moto x a Motorola phone. It was $299. Again I Find it for less this time at best buy for $279. Same story the guy says that it is a different unit. So I double and triple checked it was the same unit, but I assumed that these guys knew what they were talking about, they work in the cell phone department at an electronics store so I bought the unit. I immediately went to best buy to compare products. It was the same exact phone. I figured I would let cooler heads prevail and wait till morning to go back. So first thing the next morning I check the website to see if they changed the website to reflect their inventory. The website said that had at least one white and one black unit available. I get to the store and go straight to the customer services department, but this time I'm ready. I show them a photo taken with the moto x that they had sold me of a best buy employee smiling and holding the moto x box that best buy was selling pointing to the PRICE AND MODEL NUMBER proving that they were selling it for twenty dollars less. They still checked and rechecked but in the end refunded my twenty dollars, but not the gas money it took me to drive back and forth twice. What did I learn from this? Never trust the website they want you to see that price and run to the store. Call first and check! And if you want that price matched be ready for a fight!

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