I was shocked to see all these negative reviews! I purchased a Toro snowblower, and later a Bill Goat lawn vac from Wise Sales in 2013. I had no issues whatsoever. The prices were good and I received both machines in just a few days. Something must have changed since then. I have no idea what that might be, but I feel sorry for all the folks who have had bad experiences. Seems the company's website is down so they must be out of business now.