Jeffhoss J.

Am using friends account to post MY experiences.

Due to misleading statements on their Home Page that it was free to register and thinking that I saw that one could also message for free I joined (should also have on that home page, a disclaimer that one must be a PAID member to utilize it) I became alarmed that my birthday publicly displayed which as a victim of i.d. theft concerned me greatly (checking later I saw it was only the age that was displayed despite it making it seem the whole birthdate would be) and last but not least all the answers that I laboriously filled out were wrong on the final profile. Another reason I joined was there was a link from American Cycling Association which I felt was a reputable company. They later told me that they had no connection to the site and it was printed a long, long time ago and they never checked it out, but will remove it.

I used the contact us form on their site, got an error message, called their number which was a google voice one (this was from a link on their website which said customer support and led you to a site that was an LLC company of White Buffalo Ventures), and name on the google voice message, did not match the name of anyone on their staff which consists of only three people, wrote to everyone that I possibly could on their site asking them to delete my profile (I also found out that there WAS a charge not easy to find on the dating website) no response. When I called the same number the second time, the number had been disconnected and when I called from another phone wondering if they blocked my call, it was still disconnected.

The worse that can happen is that my profile would NOT be deleted (no worries because as an unpaid member it's virtually useless, can't contact anyone and vice versa) but since it IS paid, want to warn others who are PAID members that if they have a problem, they may not be able to contact anyone.

The prices are great and I like their policy on data (they have caps but if you go over it's not biggie, they still give you unlimited data but at a slower speed till the next month, but the customer support is ONLY though chat (which is I guess better than just forums as some other companies are-really stay away from THOSE.)

When I wrote a long email asking for a supervisor to help. One of the problems with the chat, is I had a long paragraph detailing what I was encountering on my phone and the chat agent thought I was not responding (he couldn't see the floating dots?) so closed the chat so I was typing all for nothing. The supervisor said I should make the chats shorter, nonwithstanding that it's like hanging up on a call where when I worked in call centers was a something one could get fired for.

The phone, a Moto E6 Play was different from the one on Motorola site and did not have fingerprint lock as THIS company doesn't have it on their model, wifi didn't authenticate, CSA (2 of them) blamed me for wrong password, wasn't on THEIR end and on and on. They were nice enough, but after over four hours on the phone i can't access my wifi and I didn't get the extras of the phone I thought I would be getting and although I can send the phone back for a refund and get my money back with shipping and the accessories (I now can't use as I am returning the phone as they are unreturnable) I am out around $22!

Initially when I ordered before trying it I told a person whose income was so low, he didn't need to file taxes (should have lifeline) but pays $90 a month as he needs a lot of data about them as they had a referral program but he said that he wanted to buy a phone where he could go to the store and get help and ridiculed him for that and now I feel bad because the only help is chat and not only can it not be very helpful but hours are limited. He is right, a storefront IS a lot better than ordering ANY phone online, if you have difficulties in programming or getting the wrong phone you can deal with it more easily and inexpensively, it might be worth the extra money, having a person help you in person, seeing how you are doing it and correcting it if necessary!