Jeff G.

We have been a member for 10+ years. When you place orders online and receive a damaged or missing item (which unfortunately happens fairly often) you must take your copy of your order into a store to attempt to resolve the problem. The whole idea of ordering online is to NOT have to go into the store. Most companies have a much better policy - basically you tell them what is missing and they replace it. Our orders often come in flimsy boxes that have hardly any packing and appear to have fallen out of a plane. Our BJ's days are over. (It's not like their pricing is really any better than your local grocery store or Target where you can get Shipt to deliver your purchases the same day.)

I have read every one of these reviews and they are all VERY ACCURATE! They deceitfully lock you into a contract without ever stating it is a 5 year contract. (Read small print - they surely will not inform you ahead of time) We have been charged many times for products not received or replaced. They also are charging us for replacing products during Covid-19 while we are not even open for business. Get your supplies at BJ's wholesale or similar. You can get your own logo mat for $150.00 somewhere else. They wont let you out of their shady contract no matter what. If you die, they will likely come after your next of kin. I encourage all to file complaints with the BBB if unsatisfied. (Which I assume is probably 50% of their current customers)