I had signed up for this service, after a sales call. A day later I decided not to proceed, before I signed the agreement, but they HAD charged me. I was contacted by a very polite manager (Linzi), she spoke to me about my concerns, then agreed to refund the original charges and cancel. I was impressed how professional she was about this. Yodle is a top SEO compnay and I think they will be great fit for some business.