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Jeff E.

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1 Review by Jeff

Madisonseating

  • Madisonseating

“The chair was as described and support has been polite and efficient”
9/5/18

I ordered a Leap V2 chair. It arrived when promised and looked brand new - even though I knew it would be refurbished. I could not get the height to adjust properly, but support responded very quickly to my email, made some suggestions and immediately sent a replacement part when it appeared there might be a mechanical issue. Since the issue could not be immediately resolved, they are now sending a replacement chair. As a business owner, I know things sometimes go wrong. The measure of a company is how they deal with the problem and I am quite satisfied with Madison.

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