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Jeff D.

Contributor Level

Total Points
80

1 Review by Jeff

  • CARiD

2/20/20

SCAM ALERT... SCAM..., I placed an order for a front bumper on January 28,2020. I received a letter from carid's shipper YRC on Feb 20th, 2020 stating they need to contact me prior to delivery. The letter was dated Feb 14,2020, and clearly states I have 10 days from the notice date to make arrangements to obtain my goods. Upon calling the freight company, I learned YRC already scrapped my bumper on Feb 14,2020. I called CARID and was told my bumper was already sent to salvage and I lost my $380. I explained to CARID that the notice states I have 10 days from the notice date (Feb 14,2020) and it has only been 6 days. Carid was absolutely no help and would not contact their shipper, replace the product, or issue a refund. I have no proof Carid actually sent the product. Carid claimed they send me an email explaining I need to contact the shipper. Funny, I never received any emails regarding any issues with shipping! HUGE SCAM... DO NOT PURCHASE FROM THIS COMPANY

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Carid C. – CARiD Rep

Dear Jeffrey,

We are very sorry for the issue with your freight package you have encountered and for the inconveniences caused. Please, accept our apologies for the poor service and negative experience in this regards.

We were trying to reach you multiple times via phone and email, but unfortunately, received no answer.

We are currently working on a resolution for you.

Please, check your email inbox for details.

I look forward to your answer!

Sincerely, Voice of Client Department at CARiD

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