If I could leave a negative review I would. I ordered my prescription sunglasses and sent them my prescription. When I finally got my sunglasses, they were the completely wrong prescription. I overnighted them back to them to redo. Six weeks later, I still do not have my correct sunglasses. I have sent 27 copies of my prescription and they keep saying they dont have it even though they respond to the email. I have asked for my money back since they offer a 100% money back guarantee and I can't get that. So now I have no product and we are out almost $200. Do not do business with this company.
Dear Jeff,
First, we are sorry that the glasses did not suit you and you had to send them back.
We have a 14 day return policy where we provide a prepaid shipping label to send the glasses back. We might not be able to locate the glasses you sent back since you sent them on your own.
Would you kindly provide us with your order number and a tracking number for the returned glasses, so we can look into this for you.
We are doing our best to provide the best customer service and we can assure we will do our utmost to resolve the issue for you.
Sincerely
GlassesUSA