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jeff d.

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Experience: Computers & Technology, Clothing & Fashion

Member since November 2017

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1 Review by jeff

11/22/17
I find your site very difficult to use and there is no customer service phone number anywhere on your site. Even when I Google it nothing comes up. I have been trying to order a product for a couple of weeks and my emails don't work and the passwords don't work and the whole customer experience is very frustrating. Why are all you on line sites obsessed with passwords and security. I get security a check out but you can't get to the check out with out an out of stock message come up after you've gone through the whole shopping process. In the world of Amazon you guys should be working harder. - Jeff from Toronto
roxaneo
ShopCA T. – SHOP.CA Rep
Hi Jeff,

I apologize that you had so many difficulties for making a purchase. We had sent an email out to all our customers that we do not take calls anymore as we have moved to an online ticketing system (exactly like AMAZON!).

We aren't really obsessed with online security but we do care about it. Ofcourse in the age of technology it has become easier for people to hack into accounts if not secured using a password. We can assure you that we are working really hard to provide the best experience possible but sometimes there are experiences that do not match your expectation and we apologize for those rare moments. If you would still like to make a purchase then please email us at service@shop.ca. One of our heroes can help you out no doubt.

Best Regards,

Shop

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