Jeff C.

So I placed my order paid for faster shipping (5 days) My order will arrive in 5 days. It took 9 days to get the order. I needed to send out wedding invites right away. When I got them part of the printed artwork in the middle of the invite was missing. Went online and they would re-do the order and ship it the same way. I didn't have 9 days to wait again. They would only refund part of the order and wouldn't ship the replacement order faster even though the printing was wrong. The CHAT agent was no help. I would have expected a full refund since I had to get the work re-done locally. Instead they only want to refund part of the cost. That's not right! Their guarantee is useless. Don't believe what you read! Someone there should have noticed part of their artwork was missing, especially when they helped design the work.

If they do a lousy job, go back to your bank and do a charge back to get the full refund. These were our wedding invitations and I had to make a mad rush to go get them re-designed and re-printed locally. Lousy Printing, lousy service, lousy company. They offered me a refund CREDIT towards a future order. If you can't get it right once, then not be able to deliver it in time, why should I order from you again?