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I ordered 9 table numbers on July 30th and was promised on their website I would be getting them well in advance. I called their service number and waited 45 minutes, the people working there was nice enough, however, the only thing they could do was "escalate" to the production team they couldn't tell me if the order would be complete before our wedding on the 25th. Which honestly puts me in a bind here. So do I cancel the order now and try to get it from their competitor like Amazon or Minted and if so I'll probably need to pay for expedited shipping. Either way, I'm sure most people know that planning their own wedding we already have a million things to do and for something as simple as 9 custom table cards this was more frustration that we really didn't need. The worst part is they can't even give us a reason on why it's been delayed. They are willing to give me my refund of $12 but seriously is that good enough at this point. I don't want a refund I want the product I was promised...
Tip for consumers:
Stay away from Zazzle until you stop seeing negative posts they have a huge problem they are not telling us. Their product facility might have burned down for all we know. They won't tell us.
Jeff C.'s review of Zazzle earned 2 Very Helpful votes
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Hello Jeff,
I am so sorry to hear that you have not received your table card order yet. This is definitely not the type of service we want to be known for, and I truly apologize.
I see you have been able to get in contact with our Customer Support team, but I will be reaching out to you directly via email to further assist you.
Thank you for your continued patience,
Tram