Jeff B.

I've been a vacation property owner on HomeAway for over 7 years and was always very pleased with my guest's and my listing success. Now that they have started charging these new fees from the guest. I have been having to deal with guest complaints about their fees not being clarified up front along with the rental rates being jacked up from what is listed. In addition I am having problems with getting information on when I will get paid from HomeAway for guest who paid HomeAway for their stay in my property. This is resulting in numerous emails back and forth with guest's and HomeAway reps. Very frustrated!