Jeff B.

My wife bought me a netbook for Christmas. She bought it on Thanksgiving day and right after I received it I quickly found that it did not work at all like they said it would. We have been trying to get they "Great Customer Service" to allow the return as well as waive the 25% restocking fee. They are not allowing us to return the item even though it does not work at all like they say. In addition to the frusteration of them saying they will not accept the return, Their supposed great customer service phones are not working and the online customer service is down more than it is up and you can rarely get someone and when you do they can not make a decision on their own and told me the phone service has a problem and she would not get me a supervisor on the line. DO NOT DO BUSINESS WITH THEM, Next step is the Better Business bureau.