I did buy a Franke grid for my kitchen sink. When it was delivered, it did not look like the part I had ordered. I reached out to customer service and got outstanding support from Venice G. who followed up diligently. They called Franke and confirmed that the picture associated with the product listed in Decor Planet was wrong and misled me. Venice G. then handled the situation to my satisfaction. So net, net, great customer service but make sure they should have had the right product associated with the picture on the site.