Jean W.

I order 4 banks from Ali express on November 10,2016 for Christmas gifts and they were paid on November 11,2016. The site I order from said delivery would be in 12-20 days and it clearly said "if you finish the payment today your order will arrive within the delivery time". They claim to have a buyer protection in place which is a scam. After 60 days I filed a dispute under this useless buyer protection as I had to replace these Christmas gifts elsewhere. The seller finally delivered in the middle of January and won't refund or allow returns and so I uploaded my evidence of the guaranteed 12-20 day delivery time in my dispute only to find that they removed my evidence and only shows their seller's evidence so they can release my money to their seller. They also added a comment from me in the dispute that I never even made. They lied when they said your order has been shipped when it never was shipped as I checked on it up to Christmas. You can not talk to a person at Ali Express. They are in business only to sell products and to protect their sellers not their buyers. They shouldn't even get 1 star.