Jean T.

I read the adverse comments from others about this company's service, but decided to go agead anyway, as I couldn't afford expensive stuff. I was telephoned shortly after placing my order about delivery, which was within a couple of days (much sooner than expected). I also has an email which flagged up in red, the advice that everything should be examined carefully before I signed to accept it. (Common sense, really). My plumber and I did just that and everything was fine except the loo which had a crack on the rim. I signed the paper to say that, and immediately phoned the company. There was no argument or nastiness. The chap said there was a loo in stock and it arrived safely THE NEXT DAY! The driver and I examined it together. And all was well.
So contrary to the other comments I have read, I can only tell you that my service has been pretty good. Perhaps people expect they are going to get the same quality they would have had for several times the price. This is from one happy customer.