I used to love this site. They have unusual things and I usually find something for Christmas gifts. This year I ordered right after Thanksgiving and got my order confirmation back. I waited and waited but never got a shipping confirmation. So I called - must have been holiday help because no matter how I explained that I wanted to know when it was shipping, the woman helping me just resent the order confirmation. I waited a few more days, then called again. This time the woman said it would ship out around Dec. 10th. I heard nothing - called back a third time around Dec. 12 th and this time I was told they had no idea what happened to the order. They were delighted to reorder for me - but unfortunately the items I really wanted were no longer available. When I finally got the few things I did order I found that the one item I had ordered 4 of were not as pictured in the catalog.
Items next year are going to have to be awfully good for me to want to try again with this company.