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Jean P.

Contributor Level

Total Points
80

1 Review by Jean

  • Fandango

5/16/17

Jean Pereira: hello
Jean Pereira: i need to change theaters
Jean Pereira: because I'm not located inWA
Jean Pereira: Im in Sacramento CA
Samuel: No worries. One moment.
Samuel: Unfortunately, we are unable to transfer tickets to different theaters. However, we can process a return, and you can repurchase your tickets. Also, I see you used 2 promo codes, and those would be lost in the return as they hold no cash value.
Jean Pereira: Cmon
Samuel: Is there anything else I can do for you, Jean?
Jean Pereira: yes I would like credit for those codes or new codes
Samuel: I would be unable to provide new codes or credit for those codes.
Samuel: I can provide a credit/refund for the amount paid out of pocket, but promo codes have no cash value.
Jean Pereira: I earned those codes from shopping spending $$ for those
Jean Pereira: Can I reuse those codes?
Samuel: I understand, Jean. However, our policy states that promo codes are non-refundable and non-replaceable because they have no cash value.
Samuel: No.
Jean Pereira: I didn't receive that policy
Samuel: You agree to the policy when you purchase tickets, Jean.
Samuel: Would you like me to process a credit for the $13.26?
Jean Pereira: I didn't see the policy
Samuel: I apologize you didn't see the policy, but unfortunately, you agreed to it when purchasing with Fandango.
Samuel: Is there anything else I can do for you?
Samuel: I'll get the policy for you.
Jean Pereira: Yes transfer the ticket values to a different theater
Samuel: http://www.fandango.com/policies/movie-ticket-policy
Samuel: We can not transfer tickets unfortunately.
Jean Pereira: I didn't check box that
Samuel: It doesn't matter, Jean. Those are the policies in place.
Jean Pereira: so there is no confirmation of it being displayed
Samuel: For all customers.
Jean Pereira: it was not displayed
Samuel: Is there any other questions?
Jean Pereira: yes can you transfer the tickets
Samuel: I am unable to do that, Jean.
Jean Pereira: Im sure you can you just don't want to
Samuel: I would have no reason to deny you a promo code, besides the fact that it is stated in our policy.
Jean Pereira: as stated before it was not displayed during purchase
Samuel: It is stated in our policy.
Jean Pereira: otherwise I would not of thought anything of it
Samuel: http://www.fandango.com/policies/movie-ticket-policy
Samuel: There is our policy.
Jean Pereira: your policy was not displayed at the time
Jean Pereira: during the purchase
Samuel: http://www.fandango.com/policies/movie-ticket-policy Our policy is displayed there.
Samuel: The policy is publicly available for your review. At the customer service level, we are not able to offer promo code replacements. During the purchase, you automatically agree to our policy, per our terms of use.
Jean Pereira: Do you have a copy of me reading your policy?
Samuel: Would you have any other support related questions? Otherwise, we would need to end the chat.
Jean Pereira: as stated before it was not on the page
Jean Pereira: Yes can you escalate this request
Samuel: Promo codes have no cash value in our system. We would not be able to offer you compensation
Jean Pereira: in the beginning of this request you said no worries
Jean Pereira: don't want compensation just a transfer of my tickets
Jean Pereira: you have changed your position
Samuel: The policy states that a promo code is forfeited during a refund or exchange. You are more than welcome to review. We will go ahead and end the chat unless there is another question I can help you with
Jean Pereira: yes can you escalate this request?
Samuel: As mentioned, your request would be denied. We do not offer compensation for promo codes, as they hold no cash value.
Samuel: We appreciate your effort in clarifying the situation, but cannot honor your request. Is there anything else non-related to this issue I can help with before we go?
Jean Pereira: if you can't do it then what are you going to do?
Samuel: Promo codes are not worth a cash value. We will not be able to offer compensation for your your promo codes. We would have to deny your request.
Jean Pereira: What do i do with these tickets?
Samuel: You may refund, exchange, or keep the tickets as they are. We are able to refund or exchange the amount paid out of pocket, just not your promo codes.
Samuel: Are you still there, Jean?
Jean Pereira: When I purchased these ticket the theater was selected in Sacramento CA but when I received your tickets, the tickets were in WA state
Samuel: This would be considered a customer error. You are able to review your order details before submitting the transaction as well.
Jean Pereira: is your system purposely directing tickets to not honor promo codes?
Samuel: Would you have any other questions?
Jean Pereira: I did it said Natomas
Jean Pereira: Samual
Jean Pereira: Samuel
Jean Pereira: I have questions
Samuel: It's been 24 minutes at this point, and we are not getting anywhere. I'm sorry to force close on you like this, but we have other customers we need to make room for. Would you like a refund or exchange? Otherwise, I will have to end.
Jean Pereira: these are questions that need to be addressed
Samuel: Thank you for making Fandango your choice for online movie tickets. Have a great day!
Samuel has disconnected.
Jean Pereira: refund

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