Jeanne S.

The Instacart idea is a great one. Too bad the company doesn't take the work seriously. The problem with Instacart is that you can never, ever rely on getting specific groceries so if you're planning on making anything in particular you're better off going to the store yourself. There is a section of the online form that contains the customer's phone number and there's the promise that employees will call you to discuss replacement items. This has happened once to me. Every other time I either didn't receive a call or was told that they had tried to contact me but couldn't get in touch. When I told them about this problem they told me they would get to the bottom of this "miscommunication". Today I placed an order and they couldn't come up with cucumbers, pears, red bell peppers or grape tomatoes. This order was supposed to come from Fairway and I'm sure if I went there now I'd be able to get those things. Instacart gives you the option of helping to pay their employees' salaries by letting you check off what percentage of your bill you would like to tip them and when you say you'll tip later there's a huge reminder on your receipt that you didn't tip.