Ordered a custom stamp as a birthday present. Received someone else's order by mistake the day of the party! After a few days the correct stamp shows up in my mailbox without any explanation or communication for the manufacturer! Tried for an hour yesterday to stamp golf balls and it was truly a mess! Illegible, and looked like a "black blop" (for lack of a better term)! Followed all directions and trouble shooting guidelines. Just left message asking to return for refund, but after reading these reviews I doubt I'll hear back...BUYER BEWARE!