Jeanne H.’s Reviews of Keepsake Quilting & more

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Craft Supplies

“Bad quality fabrics bad customer service”

3/31/20

I have been quilting for over 30 years. This company was sold and the quality of their products are now so very cheap and hard to work with. When I called about the product the manager insisted the products were the same. I purchased the Amish Black, when I last purchased the product it was of thick weight and 100% cotton. Now it is la light weight poly blend. If you are looking for good quality fabric you will not get it through this company. Also buyer be warned their return policy is horrible as I did not get the intended product but I had to pay to return it just to get a partial refund. Please be warned.

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Keepsake Q. – Keepsake Quilting Rep Over a year old

Hi Jeanne,
Thank you for reaching out about our best-selling Amish Black. When we get our orders of Amish Black, from our supplier, we receive it in large quantities to ensure that it is the correct dye lot, fiber quality, and hand. The fabric we received most recently has been lab tested and we have confirmed it is 100% cotton and is the same quality we have been selling for years. We are sorry to hear that you feel a difference in our fabric, but assure you that we have taken steps to investigate your feedback to be sure we are supplying you with the utmost quality.

Our return policy is to simply return your package in its original, unused, and uncut condition within 30 days from receipt of purchase for a refund, account credit or exchange. We are sorry if that is not a sufficient amount of time. You are welcome to call us and we will make it right.