After waiting months for item, it was cheap and not as promised so I followed all instructions to get an RA# and return the dress. After another month, I have heard nothing so I send an email. They reply that they tried to send me many messages (untrue, not even in my junk folder) and that they had denied my return due to procedures I did not follow. This is a lie and now they have the new dress in original packaging but also all my original purchase funds. DO NOT ORDER FROM THIS CHINESE SCAM.