This is the second or third time Amazon does not honor their delivery commitment. I ordered (Order# **************643) a Galaxy S20 case to be delivered on March 8,2020.
Notification on my app says the delivery have not been made but after consulting with a representative over the phone, I was told that it was delivered based on notification they saw from the USPS website. In fact, they were correct. It read, "March 8,2020 at 12:10 pm. Delivered, In/At Mailbox. AURORA, CO 80014" I found out later. However, when I went back to my mailbox, there were no keys and nothing was delivered. This is seriously starting to ruin the whole Amazon experience.
What I found more difficult is the ability to file a complaint with Amazon directly, or to leave a general review of Amazon because I am confident the seller isn't responsible for this. Leaving a negative review on the product will ruin the seller's reputation but would not serve the responsible parties, Amazon and its delivery partners.
After reading the review of another customer, it is becoming clear that this is Amazon's doing. The customer's, Katherine of Baltimore, MD, comments on consumer affairs read, "I've recently noticed a pattern in ordering from Amazon where when an order is placed within several minutes' cutoff for next or two day Prime delivery, the system stalls in placing the order so it will miss the cutoff and be bumped to the following day's delivery time from what it originally quoted. This is something that has happened multiple times and in a way that has caused me to be suspicious."