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I received my coat last year and requested for an exchange on January. I got so busy the last few months and forgot about it. Last week I arrived home from travelling overseas and realized I didn't send my coat back for the exchange. I love the coat but the fitting was not right. I know that it was way beyond their 30 day exchange policy but I still tried to contact their customer service. I was so thrilled they honored my exchange, their warehouse is closed at the moment but i'm willing to wait since the winter is over. Really good service!
Jean K.'s review of NorthAware earned a Very Helpful vote
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And just like that the jackets arrived today. Must say, despite the frustrating 2+ months from...
There are some problems with customer service and the internal structure of the organization....
Hello Jean,
Thanks so much for sharing your feedback.
As soon as our warehouse opens and goes operational (we're close) we will send your products. Thanks for understanding and I can provide updates whenever you need them.