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Ordered a whole bunch of stuff got half the order now they won't send the rest. Reached or for them to correct and will not fix and send the remaining items
* DressLily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Jeanine C.'s review of DressLily earned 4 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Jeanine,
We regret any inconvenience or frustration that your experience has caused you.
Please rest assured that we are always here to help you.
Find out more about our policy see here: https://www.dresslily.com/m-article-id-80.htm
LP1809171522158933
We are sorry for the stock issue with this order.
We have contacted our related colleague about this, our colleague will have an investigation with the manufactures about this issue.
Also we have checked the items in our system again, they are out of stock.
We have arranged the refund of 13.93USD on Oct 17.
Please allow 7 to 14 working days for the transaction to appear in your credit card account. This delay depends entirely on your credit card and its intermediaries.
Thank you for patience and understanding.
Please wait patiently for your refund to appear in your account.If you have any questions kindly contact your bank directly for further information. DressLily has no control over the refund time.
We are striving to improve our customer service.
After sales issues can be resolved by our Support Center within 24 hours.
Please send a message to our dedicated after sales teamhere: https://www.dresslily.com/m-article-id-12.htm
Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.
You are a valued customer, we are committed to providing you with the best service possible.
Best Regards,
DressLily Customer Service
http://www.dresslily.com/