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Trying to stay away from the dreaded Big A so I ordered $300 of Christmas gifts from Merriam-Webster website (supplied by Threadless.) Submitted order (and paid) on December 12. One shipment arrived on December 20, the second on December 24, and the third won't arrive until January 3, or 22 days after the order was placed (and, needless to say, well after Christmas.) Tracking updates (shipped w/DHL) were completely useless, such as "we don't have any information to give you." Threadless customer service was chirpy and inane, "hang in there, it'll be shipped soon!", again completely useless.
The products that have arrived have no consistent quality control whatsoever: a ladies small is the same as a ladies medium is the same as a child's large tee shirt; the hoodie had obviously already been washed and shrunk, leaving unremoveable sticker glue all over the fabric; the tote bags aren't cloth but are some kind of plastic-feeling "unwoven fabric". The mugs aren't here yet (those friends got a Christmas IOU) so who knows? Expectations are not high.
So much for trying to avoid Amazon. Guess I'll have to keep looking for independent vendors because I will never order from Threadless again.
Update: Contacted by Threadless customer service, who tell me I need to send them PHOTOS of the problematic items before they'll "make it right." Wow, talk about adding insult to injury. And their response to the slow and erratic shipping? "We've experienced delays due to high demand." High demand during the holidays. Who'd a thunk it?
Tip for consumers:
Don't order unless you have oodles of time to wait for the shipment to arrive.
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Hello Jean,
We're sorry to hear about the trouble with your order. Unfortunately we have seen some shipping delays as a result of increased demand over the holidays and complications arising from the pandemic. We apologize that the shipments in your order were impacted.
We're always happy to work with you on any sizing or item trouble! Your hoody certainly shouldn't have arrived marked with sticker glue. We see you've been working with Amanda from our Shop Support Team on a resolution. They'll be reaching out again shortly to make things right!