Jean G.

I'm pretty disturbed by the number of bad reviews from what appear to be "pandemic only" customers. It's unfair and simply disgraceful. I am a long time customer (5+ years) and Bulk Apothecary is one of the most reputable and reliable online suppliers I have dealt with for soap making and body care supplies. Every order I have received (many containing dozens of items) has been 100% accurate. Every order is well packed in heavy duty cartons and has arrived undamaged and with no leakage. That alone is remarkable since a full carton can easily weigh 25-35 lbs. I also placed orders from February to April 2020, during the peak of pandemic shutdowns. Yes, the orders were delayed. What do you expect during a worldwide pandemic when Walmart and Target look like post-apocalyptic ruins? BUT they clearly stated on their website there were delays, AND also went above and beyond to communicate with customers by email. I received several detailed emails explaining problems with their supply chains and how they were working extra shifts to fill orders. If I could nominate them for a "Pandemic Superhero" award, I would. They are one, single, SMALL family business that continued to manufacture and ship hand sanitizer by the gallon when it could be found nowhere else! What was Purell's excuse? Create an account before placing your order. They communicate well with their customers IF you give them a good email address! You can log in and track the progress of your order and track it once it ships. They also have an online chat option. This is a good company. They've been around 25+ years. I've been a customer for 5+ years. Check the dates of the bad reviews. Don't judge them by reviews from pandemic trolls. Before the pandemic they had "A" rating at Ohio Better Business Bureau. Now it is "B" due to pandemic delivery complaints. Truly sad that people carelessly blame a good company for issues beyond their control.