Jeanette K.

Giving one star because I can't go any lower. I purchased a pair of sneakers that my son really wanted. Never used this site before so I was skeptical but went ahead and did it anyway. When I put in my billing address which is different from the shipping the site changed the address to match the shipping address. The sneakers were delivered to the wrong address. I decided to reach out to the company who by the way doesn't not have phone support only email. Talked to various people who apparently didn't know what was going on with the shipment. Although I received communication from them and UPS that the package was delivered they first told me it was on hold and asked for updates address then after having to reach back out was told it was already delivered which I already knew. Still after another several emails later to basically get told I had to contact UPS to do a shipment trace and I couldn't get a claim reimbursement because the address is on file although their system changes it. I haven't lived at that address in 6 months. Here we are almost a month later no sneaker and no reimbursement. On UPS website it clearly states: if you still cannot locate the package, contact the sender of the package to initiate a trace process with UPS. The sender will then follow up with you on the progress of your shipment.

So why am I being asked to do this. The only reason the address is different is because we were unable to change the address on that particular card right away. Which shouldn't matter why did it change in the first place. Still waiting for a reasonable resolution which I don't think I will get from stockx. Will not EVER buy or recommend anyone to buy anything from this place