Jeanette H.

What is not mentioned on their site, if you want to record incoming calls you have to get a separate phone number. If you want to record incoming calls on your existing phone automatically, you have to purchase another phone number on your cell phone plan to do so. Otherwise under the gold plan, you have to use a completely separate number which is forwarded to your phone. The only calls which will be recorded are the ones to the new phone number. Changing a phone number of 10 plus years will be a little obvious. I was told I could conference in the service when someone calls, which is really, incredibly obvious. This service is terrible and the customer service rep who kept repeating this information was readily available on their website was even worse.