Jean B.

Purchased a piano from Bill Kap piano company in Cleveland, Ohio. Bill Kap and his salesman, Lou, repeatedly told us that we were buying a "brand new piano with a 10 year warranty." Piano was delivered (3 hours later than promised) without any warranty information. I called Bill Kap, who said he would "mail that out" to me. When a week passed without any warranty info, I called the manufacturer to ask about the warranty. Gave the manufacturer the serial number, and was told that my "brand new piano" was actually 18 years old, and no longer covered by warranty. Emailed Bill Kap, who never responded. I would definitely look for a reputable dealer, and Bill Kap does not fall into this category. Don't be fooled by the age of his business... just means he's been ripping people off for a long time!