jean b.

My second time ordering. Very pleased with the jewelry and quick delivery.

I placed an order for a book on November 26 2020. I was told it was in stock with limited availability and would ship in 2 to 4 weeks. They proceeded to charge my credit card. I then recieved an email that my order was cancelled and this book was no longer available. I have been fighting to get my money back. I've sent 2 emails and got the same email both times that told me nothing. I haven't got any response from anyone on my problem. All I want is my money back so that I can wash my hands of this place. Jean B.

I ordered a halloween costume for my granddaughter online. It shipped the same day. I received a confirmation e-mail and immediately knew that there was a problem. The e-mail showed a completely different costume than the one I had ordered, also a different price. I called and spoke to a customer rep. Which was a total waste of time. She insisted the costume Mentioned in the e-mail was the one I ordered. I argued with her and finally had enough. The next day I checked my credit card and knew the costume coming was the wrong one. I called and spoke to 2 more customer reps. One couldn't help me at all and she turned me over to someone else. This person agreed that the costumes were different and said she didn't know how this could happen. The costume i ordered was a doll costume. She then told me that every doll costume on their website was out of stock and the person that filled the order took it upon them selves to substitute with the wrong costume. She told me that their web site was not updated. Who is in charge of this company. Now my granddaughter is without her costume and extremely upset and I have to refuse this package when delivered and keep my fingers crossed that i will get reimbursed. Horrible company! Ticked off Grandmother