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2 Reviews by j

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I have shopped at tjmaxx/marshalls for years...For the first time ever I ordered from their website & I was shocked with the poor state of their online shopping experience!! They don't confirm orders & make one wait for a week before hearing anything abou the order at all. I would give tjmaxx an F for online selling & now that I have experienced the lack of communication, very slow dispatch time, etc. I wouldn't ever buy online again. My rating is for the website more than the store..the store is hit or miss but the website is just miss, miss miss...If you want to receive your item in the next month don't buy from tjmaxx online..! I can't believe a company with so much money like tjmaxx would bother even having an online store if they are going to be so awful! they should just stick with brick&mortar stores until they can invest more in online sales & do a half decent job!


Using ebay is usually ok unless there is a problem. Twice I have sold stuff on ebay & the buyer has requested to return the item by making false statements. The problem is that ebay allows buyers to return anything & everything without any evidence, photos, etc & makes the seller pay for everything which is unfair! When postage is $10 for an item & the seller has to pay $10 to send it & then $10 for the return all of a sudden it costs the seller $20 if a buyer wants to return something..for any reason the buyer has with no pictures or evidence or anything..this can get expensive for sellers to ship goods all over the US without collecting any money. Customer service doesn't care at all about sellers return policy or requesting any evidence from buyers either...they want sellers to eat the costs of returns which is unfair when buyers break the return policy. A buyer with an address registered to about 50 companies including pawn shops & tax companies did this to me & it appears to be fraudulent or for money laundering purposes & I am not happy with how ebay requires no evidence of damage or something being not as described before allowing the buyer to return the item for a full refund at a $20 expense to the seller. Ebay fails sellers on a massive level. Ebay has a defacto policy that the 'buyer is always right' and free returns for all buyers EVEN IF SELLERS HAVE NO RETURNS in their contracts.

j Has Earned 10 Votes

J E.'s review of T.J.Maxx earned 6 Very Helpful votes
J E.'s review of eBay earned 4 Very Helpful votes

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