JD J.

Adorama posted a deal on a FLIR thermal monocular at 70% off retail. I placed my order and paid for 2 day UPS shipping. I am on a forum along with MULTIPLE other people who also placed the same order. After less than one day the sale was taken off, and the item was showing in stock back at the original MSRP. Once the orders started arriving, EVERY SINGLE ONE was reported to be opened, used, and completely defective. Some with old photos on them, some with missing components and batteries, some covered in mud, etc, but all of them were completely defective. Confirmed by FLIR themselves. Not one new item showed up. It is painfully clear to anyone looking, that Adorama had a bunch of used, defective, non-working units and priced them at a wildly discounted price point and marketed them as new. Then sold units that they knew were junk without disclosing it to the buyers. In this day and age, that's not only the worst possible business practice I can think of, it's entirely illegal. After contacting Adorama customer service and speaking with manager Jessie M, they have promised to overnight me a brand new unopened item of the same model, once UPS confirms receipt of my returned defective item. They also sent an email stating the specifics of that conversation so that I have it in writing. The new item showed up in the same used/defective condition. The sheer audacity of such a fraudulent business practice should be exposed to the public. I have screenshots, pictures, emails and prove of all of the above, which I have included with this complaint. Including the mass amount of other people who had the exact same experience.