j d.

Hotspotting my phone works better than the $105 a month we pay. When I call them to complain to have them try to fix it... I'm doing something wrong, nothing is wrong on their end. Oh and the monthly fee I pay to be able to have a technician come out? Scam. They flat out REFUSED to send someone when we hadn't had internet for 3 days. They said they would charge me a full service charge because they don't see anything wrong on their end. Every time I call, there is never anything wrong "on their end". Well how about the fact we never have enough signal to do anything. Ever. I tried cancelling twice. Each time it plays hold music for 10 minutes, then at that mark it disconnects me. Both times. They are so unprofessional its crazy.