J D.

Ordered a tree online, no problem. Received a telephone call 3 days later informing me that the tree that was ordered is out of stock and would not be restocked until the next season. Mind you - it was IN STOCK online (and there were others OUT OF STOCK).

While calling, I checked and it was STILL LISTED IN STOCK ONLINE! Customer service, "They must just be behind in updating"... updating an online/electronic stocking database? That should be automatic without any human intervention!

Rep: "Would you like to choose another or refund your money?"
Me: "Well, it's YOUR error... are you going to give me the same price on a comparable or better tree and pay for 2 day shipping, at least?"
Rep: "No, we can't do that. You'll just have to order another and choose free ground or pay for the other options."