My mother died unexpectedly right after receiving a brand new account with Delta AMEX card. We had charged thousands of dollars in purchases and planned to keep using it for years to come. We had been loyal AMEX cards with a separate card and had an unblemished payment history for over 15 years. Right after my mom died I forgot to set up auto pay for the brand new Delta Airlines card and missed our first payment but paid the statement in full asap as soon as I realized it a couple days after the due date. I begged for some courtesy on their part to forgive the one time mistake but they were heartless and didn't care about my moms death and penalized me hundreds of dollars. I tried appealing it 3x's even writing letters detailing my prior unblemished payment history with them and the tragic unexpected death of my mom. They were still heartless and didn't offer any condolences of any sort. Just sent me a letter explaining how to not be late in the future.
At the same exact time I had a similar situation with my husbands Chase Bank Disney Visa and they reversed all late fees and interest charges for that time period of my moms death. They offered sincere condolences over my moms death and were very kind.
American Express has lost our business permanently.
There are 6 of us that will be closing all accounts associated with them. I cannot believe how unkind and heartless AMEX is. My business will stay with other cards.