J D.

First, the hotspot I purchased for $20 didn't get any service at our vacation spot (even though the map says there should be service). So I downgraded to the free 500MB well before the trial ended. Nope, to downgrade they say they need to have $5 in my account. Ok, fine. I'm out $25. Nope, now they take $9.99 out because I also had a free trial of "premier" service that ended, and then they automatically charge me. Apparently this is separate from the data plan. Oh yeah, and to downgrade or cancel, they make the links incredibly small and hard to find. I had to google search to find the link they buried in many pages. Then it asks you like 5 times if you're sure you want to downgrade. This is a scam/fraud company with unethical business tactics.