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I pre-ordered a black Fitbit Versa and have had it less that 2 months. I had a Charge HR that died after approximately 3 good years so I was a Fitbit fan. My new Black Versa is losing its finish and the silver is showing through. It looks like I've had it for years rather than 2 months. I called to report this defect and get a replacement and was told this was normal wear and tear and there is no help for me.
I asked for a manager and he told me I could get free shipping on a new versa with a 12 month warranty. I asked him why he thought I would want to spend $200 for a new versa when I had one for less than two months and the warranty isn't helping me with the one I have.
Very disappointed.
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Hi there,
We'd like to review your engagement with our team. Kindly provide us with your support case number. We'll see what we can do to help.
Sincerely,
Fitbit Support