Now we have 22.04.2019
Until now no solution from the Banggood mafia.
Although they promise to sort it out.
Like always bla bla from them and employees who have no clue what customer support is or which procedures to follow.
Save yourself a lot of trouble and stress, DON'T ORDER AT BANGGOOD.
If I read all these bad comments it's sorry that Banggood doesn't learn anything from it.
But as long as they get the money...
It's a pity that they are too far away otherwise I would give them a piece of my mind.
Perhaps they can create an extra statement in the dictionary under Mafia also called Banggood, a place where you should not buy anything because you loose your money
Nothing happened until now.
I have paid for insurance but the banggood mafia keeps silent. Although they promised to send the aricles again becuase of the insurance.
But who cares? I am just a customer who paid and banggood has the money...
Mafia can't give it another name...
And now the other trick starts again: If you have problems please contact customer support... which I did already several time.
Sorry have to puke
Have ordered a few items at banggood. OrderID: 50684976
At the end the packages are NOT DELIVERED and I have lost my money.
They don't understand English very well.
After 7 mails I wrote them to delete my account and I would never order at Banggood again.
Then the same customer support agent (Nonie) asked me what's wrong and why I want to delete my account. How stupid can you be? All the mails are attached. They simply don't understand or are willing to put any effort in it. No matter what you mail.
Do yourself a favor and don't order at Banggood.
Update after reply from Banggood.
I have discussed the matter already with your customer support desk (Nonie).
The only thing I get as an answer is the package is delivered.
My messages are not read which clearly shows the way I get an answer.
Also Order No: 50720333 has the status delivered and it's NOT.
I have asked my neighbors, went to the postoffice but nobody knows anything.
I am not somebody who has to lie about a small amount like this.
I ORDERED AT BANGGOOD. PAID BANGGOOD AND WANT TO RECEIVE MY ITEMS!
Now I received a mail that my account will be removed from Banggood.
Filed my complaint again at the mail address mentioned by Banggood's reply below.
What do you think?
Got an answer from this Nonie Wu again.
The package was delivered and Banggood can not be hold responsible...
Now I ask myself: which planet is this Nonie Wu coming from?
Checked my invoices for the missing articles.
I ALSO PAID INSURANCE!
Listen folks if you want to order something and don't want to loose your money please search for a reliable company... and they are too far away to visit them.