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Don't use Booking.com. Made reservations 6 weeks in advance and received a confirmation notice. Upon arrival at the hotel they had no confirmation of our reservation. Opps,. Just sleep on the street. It's better than being scammed by Bookings.com!.
Jc S.'s review of Booking.com earned a Very Helpful vote
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Needed some help from customer service and flexibility. Got neither. Use someone else if you need...
I booked the Rio Design Copacabana Hotel for partner and I from 07/04/ to 14/04/2024.via...
Hi there, I'm sorry the hotel didn't have your reservation. At the moment you finalized your booking and received your confirmation the hotel also received your reservation and they can always double check the bookings in our shared system. I hope they provided you with an alternative. If you'd like me to look into it, could you please provide me with your booking number?
Regards, Mac
Booking.com Team