JC B.

I went into the MetroPCS store (above) in Fairfax, Va. The first shock was that it was going to cost me $15 to have them switch my phone to a new one that I had purchased, even though I had been a customer for 3.5 years. I had the rep show me where it said that, and she did... with some laminated cards that said what else is expected from customer service... and internal document. I agreed to pay the fee. She switched out my SIM and memory card but said it didn't work; she said my phone wasn't unlocked. It was but it took her several tries to make it work. She handed me back the phone and said "$15". I looked at the laminated customer service card and asked her why she wasn't doing anything else for me, like switch everything over from one phone to the other. She said that was only for new customers, pay her $15. I said put it on my account, and she said no. Then she told me cash or debit only. REALLY? What about the "We take credit card" sign on the door? Things got even worse than this so I called MetroPCS customer service right from the store. They apologized profusely and supposedly made a record for that franchise. MetroPCS is fine if you stay away from this franchise for sure. The only other one I have ever gone to was in Dumfries, Va and they were ok, but this one is not even worth one star.