Great customer service throughout. Easy to use, not a scam at all. Honestly if you have any concerns I would just call. They are super responsive and I personally know 3 other people who have received excellent service.
I did not have any time to sell my old phone which still holds value on kijiji or craigs list or ebay and I did not want to deal with sketchy people who are choosing beggars so Orchard was quick and easy.