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1 Review by J

RentalCars.com

RentalCars.com

6/17/19

Stay away from this people, total rip off, will never use again in my life!!!
Booked 4 x days car hire from Palermo Airport. We landed approx 21:00 and after finding out our supplier (Rhodium???) was actually Gold Car we was told they cannot accept Amex for the deposit. My wife offered to pay the deposit with a Visa Card but we were told that although Gold Car do not have an issue doing that, we need to call RentalCars in order to clear it with them. We called and after approx 10-15 minutes of not getting anywhere I asked to speak to a manager. I was put through to Jose(??) and he bluntly advised that he will not add my wife on the policy as it was now past the collection time by 10-15 minutes. He said he can only cancel the existing booking and after we wait another 2 hours he can "try" find us another car. By then it was already approx 22:00 so we would've had to wait another 2 hours in the airport and than hope José will sort another car out which meant we had a pretty good chance of spending the whole night in the Airport. I obviously declined his offer and had to pay 3 times the initial cost to hire another car. Deleted the app straight away and decided to NEVER USE THEM AGAIN! Lesson learned...

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