I purchased an item from this site in which the merchant didn't send me the merchandise. I contacted the merchant numerous times and got no response. I then turned it over to Delcampe who said they tried to contact the merchant but they either didn't make an attempt or have any success and never heard from Delcampe's customer service dept. again. I have closed my account with Delcampe and filed a complaint with the BBB. If they stiff you for a big purchase, contact the FBI fraud department and file a complaint with them since it seems that Delcampe knowingly allows this type of behavior.