J C.

I wish I had read the reviews before jumping into using Boxhop. The site looked impressive, easy to use and shipping estimates seemed reasonable. However when the products actually arrived on their end, the shipping charges suddenly became ridiculous - most of the time worked out to more than the actual items itself. My first shipment arrived in a totally shocking state - I bought a coat stand from CB2 and one of the legs was completely protruding out of the box (the box was actually smaller than the item so it wasn't like the box broke, but they just packed the box around this leg which was sticking out! Completely ridiclous). Needless to say the metal leg was so badly scratched by the time it arrived.

I'm now trying to get them to return the outstanding items that's sitting with them to the merchant but even just getting this returned to CB2 which is in California costs more or less the same as getting the items shipped to me in Hong Kong! Infuriating. Never using them again and I suggest anyone who is considering using a freight forwarder to stay away from these guys.